Privacy policy

This Privacy Policy explains how Safety Sign Online (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, request a quote, or make a purchase.

By using our website or submitting your details to us, you agree to the practices described in this Policy.

1. Who We Are

Safety Sign Online
PBS CC t/a Safety Sign Online
7 Petunia Road, Germiston, Gauteng, 1401, South Africa
Email: info@safetysignonline.co.za

We act as the responsible party (data controller) in terms of the Protection of Personal Information Act, 2013 (“POPIA”).

2. Personal Information We Collect

2.1 Device and Usage Information

Examples:

  • IP address
  • Browser type and version
  • Device type
  • Time zone
  • Pages viewed and products browsed
  • Search terms and site interactions

Purpose: To load the website correctly, maintain security, analyse usage, and improve performance and user experience.

Source: Collected automatically through cookies, log files, analytics tools, and similar technologies.

2.2 Order and Account Information

Examples:

  • Name and surname
  • Billing and shipping address
  • Company name (if provided)
  • VAT number (if provided)
  • Email address and contact number
  • Order details (products, prices, quantities)

Purpose: To process orders, arrange delivery or collection, send confirmations and invoices, provide customer support, prevent fraud, and comply with legal and accounting obligations.

Note: We do not store full credit or debit card details. Payments are processed securely by third-party payment providers.

2.3 Quote and Enquiry Information

When you request a quote or contact us, we may collect:

  • Name and surname
  • Company name and VAT number (if provided)
  • Address and contact details
  • Delivery or collection preference
  • Any additional information you include

Purpose: To prepare and send quotes, follow up on requests, and keep internal records of enquiries.

2.4 Customer Support Information

We may retain records of emails, phone calls, and contact form submissions to respond to queries, resolve issues, and improve our service.

2.5 Marketing Communications

If you opt in, we may send you updates or promotional communications. You can unsubscribe at any time using the link in our emails or by contacting us.

3. How We Use Personal Information

We use Personal Information to:

  • Operate and maintain our online store
  • Process orders, quotes, payments, and deliveries
  • Communicate with customers
  • Provide customer support
  • Improve our products and website
  • Send marketing communications (where permitted)
  • Detect and prevent fraud
  • Comply with legal and regulatory requirements

4. Sharing Personal Information

We do not sell your Personal Information.

We may share information with trusted service providers who assist us in operating our business, including:

  • E-commerce and website hosting providers
  • Payment processors (e.g. PayFast)
  • Courier and logistics partners
  • Email and communication platforms
  • Analytics and advertising providers

These parties may only process information as required to perform their services and must protect it in accordance with applicable laws.

5. Analytics and Advertising

We use tools such as Google Analytics to understand how visitors use our website.

You can read Google’s privacy policy here:
https://policies.google.com/privacy

You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

Advertising partners may use cookies or similar technologies to display relevant ads, subject to your browser and consent settings.

6. Cookies

Cookies are small files stored on your device when you visit our website.

We use:

  • Strictly necessary cookies
  • Performance and analytics cookies
  • Advertising and social media cookies

You can manage or disable cookies through your browser settings. Some site functionality may be affected if cookies are disabled.

7. Retention of Personal Information

We retain Personal Information only for as long as necessary to fulfil the purposes described in this Policy, including legal, tax, and accounting obligations.

You may request deletion of your information where permitted by law.

8. Minors

We do not intentionally collect Personal Information from children. If you believe a minor has provided us with information, please contact us so we can take appropriate action.

9. Your Rights

You may have the right to:

  • Request access to your Personal Information
  • Request correction of inaccurate information
  • Request deletion of Personal Information (where applicable)
  • Object to direct marketing
  • Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, contact us at info@safetysignonline.co.za.

10. Security

We implement reasonable technical and organisational safeguards to protect your Personal Information. However, no online system can be guaranteed to be completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated date.

Last updated: [Insert current date]

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Safety Sign Online
PBS CC t/a Safety Sign Online
7 Petunia Road, Germiston, Gauteng, 1401
Email: info@safetysignonline.co.za