Delivery and Returns
All products sold by Safety Sign Online are covered by a 7 day guarantee against defects. Items may be returned for refund or replacement subject to manufacturer and/or Safety Sign Online restrictions.
Please note that returns will not be accepted if the items returned are not in the complete original packaging including but not limited to, box, accessories etc.
Only Defective items may be returned for refund or replacement subject to the following restrictions:
- All products must be returned in original condition including packaging, documentation, warranty cards, and accessories.
- Certain items are non-refundable.
- All custom/special orders may only be returned for replacement and not for refund if defective.
- Upon receiving the returned faulty item/s, we will send it to our supplier for testing and should the product be defective our supplier will repair or replace. Any returns found to be non-defective are subject to a restocking fee of 10%.
- All non product related fees (shipping, transaction and insurance) are not refundable.
- If unopened goods are returned within 7 days, you will receive a refund excluding transport costs. Please note that if goods are opened and still in working order you will be charged a handling fee of 10%.
- No returns will be accepted after 7 working days and will be treated as warranty
Special/Custom and Photoluminescent orders may take longer than usual delivery hours due to items not being in stock and has to be made on a per order basis.